Terms and Conditions
for the use of the platform “noverya”
Last updated: 26 June 2026
1. Platform Provider
These Terms and Conditions (“Terms”) apply to the use of the online platform “noverya”, available at www.noverya.app, as well as to all related services, features and applications.
The provider of the platform is:
Virtulen - Inhaber Erik Lenhardt Am Einfang 2 85640 Putzbrunn Germany
Hereinafter referred to as the “Platform Provider”, “we”, “us” or “our”.
2. Subject Matter of the Platform
The platform enables customers to search for, select and book appointments with cosmetics, beauty, hairdressing, nail salon, wellness and similar service businesses (“Partner Businesses”) online.
Partner Businesses can use the platform to manage, among other things, their business profiles, services, prices, employees, opening hours and booking availability.
The Platform Provider only provides the technical infrastructure through which bookings can be mediated and managed. The Platform Provider does not itself provide beauty, cosmetics, hairdressing, wellness or comparable services.
3. Scope of Application
These Terms apply to all users of the platform. Users may include in particular:
a) customers who search for, request or book appointments through the platform; b) Partner Businesses that offer and manage their services through the platform; c) employees or authorized representatives of Partner Businesses who are granted access to a business account.
Any deviating terms of users shall only apply if the Platform Provider has expressly agreed to them in text form.
4. Conclusion of Contract for Platform Use
Merely accessing the platform does not create a contract for paid use.
A usage agreement between the Platform Provider and the respective user is concluded as soon as the user creates an account, makes a booking through the platform or otherwise actively uses the platform for appointment booking or appointment management.
For Partner Businesses, a paid contract is concluded when they create a business account, select a paid package or accept a corresponding offer from the Platform Provider.
5. Relationship Between Customer, Partner Business and Platform Provider
The contract for the specific service, for example a haircut, manicure, cosmetics treatment or comparable service, is concluded exclusively between the customer and the respective Partner Business.
The Platform Provider does not become a party to this service contract. In particular, the Platform Provider is not responsible for:
a) the performance of the booked service; b) the quality or result of the service; c) the professional qualifications of the Partner Businesses or their employees; d) compliance with agreed appointments by the Partner Business or the customer; e) prices, service descriptions, cancellation policies or other information provided by the Partner Business.
Partner Businesses are themselves responsible for ensuring that the information they provide on the platform is accurate, complete and up to date.
6. Registration and User Account
Registration may be required for certain functions of the platform. Users are obliged to provide complete and accurate information during registration and to keep such information up to date.
Login details must be treated confidentially and must not be disclosed to unauthorized third parties. Users are obliged to inform the Platform Provider immediately if there is any suspicion that third parties have gained unauthorized access to the user account.
The Platform Provider is entitled to temporarily suspend or delete user accounts if there is a justified suspicion of misuse, false information, security risks or violations of these Terms.
7. Booking of Appointments by Customers
Customers may select available services, appointments and, where applicable, specific employees of a Partner Business through the platform.
A booking becomes binding as soon as the customer completes the booking process and a booking confirmation is displayed or sent by email. Confirmation is subject to technical errors or obvious incorrect information.
The availability of appointments depends on the information provided by the respective Partner Business. The Platform Provider does not guarantee that an appointment shown as available will actually be available in every case.
8. Prices and Payments
The prices displayed on the platform for services are determined and maintained by the respective Partner Business. Unless expressly stated otherwise, prices include the applicable statutory value-added tax.
Unless expressly stated otherwise, payment for booked services is made directly between the customer and the respective Partner Business. The Platform Provider is not a party to the service contract between the customer and the Partner Business and is generally not obliged to collect, refund or mediate payments between customers and Partner Businesses.
Paid services provided by the Platform Provider to Partner Businesses, in particular subscriptions for the use of the platform, are processed via the payment service provider Stripe. The terms and privacy policies of Stripe apply additionally to payment processing and the management of payments, invoices and subscriptions.
Partner Businesses are obliged to provide complete and accurate payment details when entering into a paid subscription and to keep such details up to date. The Platform Provider is entitled to collect due fees via Stripe using the payment method provided by the Partner Business.
If a payment fails, the Partner Business is obliged to ensure successful payment without undue delay. The Platform Provider may temporarily restrict or suspend access to paid functions if due fees are not paid despite notice. The payment obligation remains unaffected.
Invoices for paid services are created via Stripe and made available to the Partner Business electronically.
9. Cancellation, Rescheduling and No-Shows
Whether and under which conditions an appointment can be cancelled or rescheduled depends on the terms set by the respective Partner Business.
Partner Businesses are obliged to state their cancellation policies clearly and transparently.
The Platform Provider may provide technical functions for cancellation or rescheduling. The decision regarding the acceptance, rejection or calculation of cancellation fees generally lies with the respective Partner Business.
If a customer does not appear for a booked appointment, the Partner Business may charge no-show fees in accordance with its own terms and applicable legal provisions. The Platform Provider is not responsible for this.
10. Obligations of Customers
Customers undertake to:
a) provide only truthful information; b) reserve appointments only with a genuine intention to book; c) cancel appointments in good time if they are unable to attend; d) not misuse the platform; e) not transmit any unlawful, offensive, discriminatory or misleading content.
11. Obligations of Partner Businesses
Partner Businesses undertake to:
a) offer only legally permitted services; b) comply with all legal requirements, in particular trade, professional, hygiene, tax and consumer protection regulations; c) keep service descriptions, prices, opening hours, availability and cancellation policies accurate, complete and up to date; d) process bookings, cancellations and customer inquiries in a timely manner; e) not upload any misleading or unlawful content or content that infringes the rights of third parties; f) only use images, logos, texts and other content for which they hold the required rights.
Partner Businesses are themselves responsible for ensuring that their business activities are properly registered and that any required permits, qualifications or insurance coverage are in place.
12. Reviews and Content
If the platform provides review functions, customers may only submit reviews that are based on actual experiences.
In particular, false factual claims, insults, abusive criticism, discriminatory content, advertising, spam or content that infringes the rights of third parties are prohibited.
The Platform Provider is entitled to remove or block unlawful content or content that violates these Terms.
Partner Businesses grant the Platform Provider a simple, geographically unrestricted right of use, limited in time to the duration of the contractual relationship, to the content they provide, in particular texts, images, logos and service descriptions, insofar as this is necessary for the operation, display, promotion and technical provision of the platform.
13. Paid Use by Partner Businesses
Use of the platform by Partner Businesses may be subject to a fee. The applicable prices, scope of services and billing periods are determined by the package, offer or price list agreed upon at the time of contract conclusion.
Paid packages are generally concluded as subscriptions. Unless otherwise agreed, a subscription automatically renews for the respective billing period unless it is cancelled before the start of the next billing period.
The management, payment, invoicing and cancellation of subscriptions are handled via the payment service provider Stripe. Partner Businesses can manage and cancel their subscription using the functions provided by Stripe.
Unless otherwise agreed, recurring fees are collected monthly in advance using the payment method on file.
A cancellation takes effect at the beginning of the next billing period. Fees already paid will not be refunded on a pro rata basis unless otherwise required by mandatory law.
If a Partner Business is in default of payment, the Platform Provider may, after prior notice, restrict or suspend access to paid functions. The payment obligation remains unaffected.
14. Term and Termination for Partner Businesses
Unless otherwise agreed, the contract with Partner Businesses is concluded for an indefinite period.
Paid subscriptions may be cancelled at any time with effect from the beginning of the next billing period. Cancellation is carried out via the functions provided by Stripe or in text form to the Platform Provider.
The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if a Partner Business repeatedly violates these Terms, uploads unlawful content, fails to make payments despite notice or misuses the platform.
After termination of the contract, the Platform Provider may deactivate or delete the business profile. Statutory retention obligations remain unaffected.
15. Availability and Technical Changes
The Platform Provider strives to ensure the platform is available with as few interruptions as possible. However, permanent and uninterrupted availability is not owed.
Temporary restrictions may arise in particular due to maintenance work, security measures, technical disruptions, force majeure or disruptions at third-party providers.
The Platform Provider is entitled to further develop the platform, change or remove functions, or introduce new functions, provided this is reasonable for users and does not impair essential contractual obligations.
16. Third-Party Providers
Third-party services may be used for the operation of the platform, for example hosting providers, email service providers, payment service providers, analytics tools or calendar services.
If users use third-party services, for example to add an appointment to a calendar, the terms of the respective third-party provider apply additionally.
The Platform Provider is not liable for the permanent availability, functionality or security of external services unless the disruption is attributable to the Platform Provider.
17. Liability of the Platform Provider
The Platform Provider shall be liable without limitation in cases of intent and gross negligence, in the event of injury to life, body or health, and in accordance with mandatory statutory provisions.
In the event of a slightly negligent breach of essential contractual obligations, the Platform Provider shall only be liable for typical and foreseeable damages. Essential contractual obligations are obligations whose fulfilment is necessary for the proper performance of the contract and on whose compliance users may regularly rely.
In all other respects, the liability of the Platform Provider is excluded.
In particular, the Platform Provider is not liable for the services offered or provided by Partner Businesses, their quality, performance, prices, availability or legal permissibility.
18. Data Protection
The Platform Provider processes personal data in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).
Further information on the processing of personal data can be found in the platform’s Privacy Policy, available at https://www.noverya.app/legal/data-privacy-policy.
Partner Businesses are independently responsible for processing their customers’ personal data lawfully insofar as they use such data outside the platform or for their own purposes.
19. Right of Withdrawal for Consumers
Consumers generally have a statutory right of withdrawal for distance contracts, unless a statutory exception applies.
Details are provided in the separate withdrawal instructions made available to the consumer before conclusion of the contract.
For appointment-based services, the right of withdrawal may expire prematurely under certain statutory conditions, in particular if the consumer expressly requests that the service begin before the expiry of the withdrawal period and the service has been fully performed.
Where the Platform Provider offers paid services directly to consumers, the Platform Provider provides the legally required information regarding the right of withdrawal.
For the service contract between the customer and the Partner Business, the respective Partner Business is generally responsible for properly informing the customer about any applicable right of withdrawal, provided that the Partner Business itself becomes the customer’s contractual partner.
20. Rights to the Platform
All rights to the platform, in particular to software, design, user interfaces, databases, trademarks, logos and other content of the Platform Provider, remain with the Platform Provider or the respective rights holders.
Users are granted only a simple, non-transferable, revocable right to use the platform within the scope of these Terms.
It is prohibited to copy, modify, decompile, rent, resell or use the platform or parts thereof for competing platforms without the prior consent of the Platform Provider.
21. Misuse and Suspension
The Platform Provider may suspend access to the platform in whole or in part if there are concrete indications that a user is violating legal provisions, third-party rights or these Terms.
In the case of minor violations, the Platform Provider will generally first request the user to remedy the violation, provided this is reasonable.
Serious violations may result in immediate suspension or termination.
22. Changes to the Terms
The Platform Provider may amend these Terms if there is an objective reason for doing so, in particular in the event of changes to the legal situation, case law, technical requirements or the scope of services.
Registered users will be informed of changes in text form in good time. If a user does not object to the changes within 4 weeks of receiving the notification, the changes shall be deemed accepted, provided that the Platform Provider expressly informs the user of this consequence in the change notification.
In the case of material changes that significantly affect the contractual balance, the Platform Provider will obtain the user’s express consent.
23. Final Provisions
The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with these Terms shall be the registered office of the Platform Provider.
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.
24. Consumer Dispute Resolution
We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.