Terms of Use

for the use of the platform “noverya”

Last updated: 28 June 2026

1. Scope of Application

These Terms of Use apply to the use of the online platform and app “noverya”, available at www.noverya.app, as well as to all related functions, services and applications.

noverya is a platform for searching, mediating and booking services in the fields of cosmetics, beauty, hairdressing, nail salons, wellness and similar areas. In addition, users may, where available, share reviews, experiences and photos relating to bookings or partner businesses.

By using the platform, users accept these Terms of Use. Where applicable, our Terms and Conditions, our Privacy Policy and statutory provisions shall apply additionally.

2. Platform Provider

The provider of the platform is:

Virtulen - Inhaber Erik Lenhardt Am Einfang 2 85640 Putzbrunn Germany

E-mail: legal@mail.noverya.app

Hereinafter referred to as the “Platform Provider”, “we”, “us” or “noverya”.

3. Purpose of the Platform

noverya serves as a technical platform on which:

• services can be searched for and booked,
• partner businesses can present their services, prices, opening hours, team members and availabilities,
• users can share reviews, experiences and photos in connection with bookings or partner businesses,
• bookings and appointments can be managed by users and partner businesses.

The Platform Provider provides the technical infrastructure for this purpose. noverya does not itself provide beauty, cosmetics, hairdressing, wellness or comparable services.

4. Role of the Platform Provider

The Platform Provider is generally not a contractual party to individual bookings between users and partner businesses, unless expressly stated otherwise.

The contract for the specific service, for example a haircut, manicure, cosmetics treatment or comparable service, is concluded exclusively between the user and the respective partner business.

The Platform Provider is in particular not responsible for:

• the performance of the booked service,
• the quality or result of the service,
• the professional qualification of the partner business or its employees,
• compliance with agreed appointments by users or partner businesses,
• prices, service descriptions, availabilities or cancellation policies of partner businesses,
• disputes between users and partner businesses.

5. User Account

A user account may be required for certain functions of the platform. Users undertake to provide complete, accurate and up-to-date information during registration.

Login details must be treated confidentially and must not be disclosed to unauthorized third parties. Users are obliged to inform us immediately if there is any suspicion that third parties have gained unauthorized access to the user account.

We are entitled to temporarily suspend or permanently delete user accounts if there are concrete indications of misuse, false information, security risks or violations of these Terms of Use.

6. Bookings

Users can select and book available services, appointments and, where applicable, specific employees of a partner business via noverya.

A booking becomes binding as soon as the user completes the booking process and a booking confirmation is displayed or sent by e-mail. Confirmation is subject to technical errors or obvious incorrect information.

The availability of appointments depends on the information provided by the respective partner business. noverya does not guarantee that an appointment shown as available will actually be available in every case.

Cancellations, rescheduling and no-shows are governed by the terms of the respective partner business, provided that such terms have been validly incorporated. noverya may provide technical functions for this purpose, but generally does not decide on the calculation or refund of cancellation fees.

7. Obligations of Users

Users undertake to use the platform lawfully and responsibly.

In particular, users are prohibited from:

• providing false, misleading or incomplete information,
• making bookings without a genuine intention to book,
• manipulating reviews, rankings or other platform functions,
• submitting or arranging fake reviews,
• publishing offensive, discriminatory, unlawful or defamatory content,
• uploading content for which they do not hold sufficient rights,
• circumventing technical protection measures,
• using automated access, scraping, bots or similar technical interventions without the consent of the Platform Provider,
• misusing the platform for spam, advertising or other improper content,
• infringing third-party rights, in particular personality rights, copyrights, trademark rights or data protection rights.

8. Reviews and Experience Reports

Users may, where this function is provided, submit reviews and experience reports relating to partner businesses or bookings.

Reviews must be based on actual experiences and must be factual, truthful and fair.

In particular, the following are prohibited:

• fabricated reviews,
• purchased or manipulated reviews,
• reviews without actual contact or actual experience,
• false statements of fact,
• insults, abusive criticism or discriminatory statements,
• defamatory content,
• advertising, spam or irrelevant content,
• content that infringes the rights of third parties.

The Platform Provider is entitled to review, block, edit or remove reviews if there are concrete indications of a violation of these Terms of Use, statutory provisions or third-party rights.

There is no entitlement to publication or permanent display of a review.

9. Photos and Other User Content

Users may, where this function is provided, upload or publish photos, texts and other content on the platform.

Users may only upload content for which they hold the necessary rights. This applies in particular to copyrights, trademark rights, personality rights and the rights of persons depicted.

By uploading content, users grant the Platform Provider a simple, non-exclusive, geographically unrestricted right of use, limited in time to the duration of publication. This right of use includes in particular the right to store, technically process, publicly display, reproduce, distribute and make the content accessible for the purpose of displaying the platform.

Users warrant that the content uploaded by them does not infringe any third-party rights.

The Platform Provider is entitled to remove or block content if there are concrete indications of legal violations, violations of these Terms of Use or other misuse.

10. Content of Partner Businesses

Partner businesses are themselves responsible for ensuring that their business profiles, service descriptions, prices, opening hours, images, logos, team information and other content are accurate, complete, up to date and legally permissible.

The Platform Provider is not obliged to review content of partner businesses before publication.

However, the Platform Provider is entitled to block, remove or restrict the display of content if there are concrete indications of legal violations, misleading information, misuse or violations of these Terms of Use.

11. Availability of the Platform

The Platform Provider strives to ensure that the platform is available with as few interruptions as possible. However, users have no claim to permanent, continuous or uninterrupted availability.

Temporary restrictions may arise in particular due to maintenance work, technical disruptions, security measures, updates, force majeure or disruptions at third-party providers.

The Platform Provider is entitled to further develop, modify, restrict or discontinue functions of the platform, provided this is reasonable for users.

12. Suspension and Exclusion

The Platform Provider may temporarily suspend or permanently exclude user accounts, content or individual functions if users violate these Terms of Use, statutory provisions or third-party rights.

In the case of minor violations, the Platform Provider may first request the user to remedy the violation. In the case of serious or repeated violations, suspension or deletion may take place without prior notice.

The right to extraordinarily terminate an existing user relationship remains unaffected.

13. Rights to the Platform

All rights to the platform, in particular to software, design, user interfaces, databases, trademarks, logos, texts and other content of the Platform Provider, remain with the Platform Provider or the respective rights holders.

Users are granted only a simple, non-transferable, revocable right to use the platform within the scope of these Terms of Use.

It is prohibited to copy, modify, decompile, resell, rent or use the platform or parts thereof for competing offers without the prior consent of the Platform Provider.

14. Data Protection

The Platform Provider processes personal data in accordance with the applicable data protection laws, in particular the General Data Protection Regulation.

Further information on the processing of personal data can be found in our Privacy Policy, available at:

https://www.noverya.app/legal/data-privacy-policy

15. Liability

The Platform Provider shall be liable without limitation in cases of intent and gross negligence, in the event of injury to life, body or health, and in accordance with mandatory statutory provisions.

In the event of a slightly negligent breach of essential contractual obligations, the Platform Provider shall only be liable for typical and foreseeable damages. Essential contractual obligations are obligations whose fulfilment is necessary for the proper use of the platform and on whose compliance users may regularly rely.

In all other respects, the liability of the Platform Provider is excluded.

In particular, the Platform Provider is not liable for services, content, information, prices, availabilities or actions of partner businesses, nor for disputes between users and partner businesses.

16. Reporting Unlawful Content

Users, partner businesses or other third parties may report unlawful, abusive content or content that violates these Terms of Use to us.

Reports may be sent to the following e-mail address:

legal@mail.noverya.app

The report should describe as precisely as possible which content is objected to, where this content can be found and why a legal violation or breach is assumed.

17. Changes to the Terms of Use

The Platform Provider may amend these Terms of Use if there is an objective reason for doing so, in particular in the event of changes to the legal situation, platform functions, technical requirements or the business model.

Registered users will be informed of material changes in good time and in an appropriate form. If registered users continue to use the platform after the amended Terms of Use have come into force, the amended terms shall be deemed accepted, provided this is legally permissible and the user has been informed accordingly.

18. Final Provisions

The laws of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.

If the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with these Terms of Use shall be the registered office of the Platform Provider.

Should individual provisions of these Terms of Use be or become invalid, the validity of the remaining provisions shall remain unaffected.